Right to cancel

Instructions on cancellation

Right to cancel

You have the right to cancel this contract within thirty days without giving any reason. The cancellation period will expire after thirty days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Hempro International GmbH, Münsterstr. 336, 40470 Düsseldorf, Deutschland, service@hempro.com, Phone: 49 211 699 90 56 10 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an e-mail). You may use the attached model cancellation form, but it is not obligatory.

You can also electronically fill in and submit the model cancellation form or any other clear statement on our website https://hanfhaus.de/widerruf.php/en. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right to cancel does not exist for the following contracts:


  • Contracts for the supply of goods that are made to the consumer’s specifications, i.e. non- prefabricated goods made on the basis of an individual choice of or decision by the consumer or are clearly personalized.


  • Contracts for the supply of goods which are liable to deteriorate or expire rapidly.


  • Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.


  • Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

Model cancellation form

Hempro International GmbH
Münsterstr. 336
40470 Düsseldorf
Tel.: +49 211 699 90 56 10
Fax: +49 211 699 90 56 18
E-Mail: service@hempro.com

I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods

Ordered on [*] / ___________________ (*)received on [*] _______________________(*)

Name of consumer(s)______________________________________
Address of consumer(s)

_________ _____________________________________________________
Signature of consumer(s) (only if this for is notified on paper).

[*] Delete as appropriate

Derogating return cost rules for Germany
We shall bear the direct costs of returning the goods if the return is within Germany.

Return shipping labels
Without prejudice to your statutory rights, we will provide you with free return shipping labels for returns within Germany. The return shipping label is included in your delivery.