Shipping & Returns

Conditions of Delivery

You may place your order at Hempro Internationals online shop: hempro.de/b2bshop/, or optionally by phone at  +49 211-6999 056-10 or by fax at  +49 211-6999 056-18.

In order to process your order, we need the item number, size and color as well as the amount of items desired.

Please submit your telephone number in case of eventual querries.

Were happy to answer your questions to our products by phone at: + 49 211 - 6999 056-10.

Minimum Order / Packing Units
The minimum order value amounts to € 50.  Whole laws sale prices apply to packing units PU, price list on request. A 5% minimum quantity surcharge is imposed on orders below the items corresponding minimum packing unit.

Delivery price Germany: The delivery charge per packet upt 31,5 kgs inside Germany is € 6,50.

Delivery Abroad / Delivery Costs Abroad
Delivery abroad is possible only in exchange for advance payment (pre-arranged advance payment) e.g. credit card payment. For foreign orders we charge the forwarding agents fee (e.g. DPD, DHL, Schenker). By payment from a foreign bank please make sure that costs and expenses from the transfer are covered.

Please note: With deliveries abroad further charges/expenses/customs duty may arise. In this case, we shall inform you by e-mail and await your confirmation. This is a prerequisite for a valid purchase agreement. We will inform you of any costs incurred for the export declaration or export declaration in the order confirmation.

Deliver costs abroad are calculated by weight, please refer to the table below for the list of countries we deliver to and the relatet shipping costs.

We are also happy to accept orders or deliveries to the USA. The shipping costs will be calculated according to weight and you will be informed in advance by e-mail.

Please observe our general terms of business.